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Person Centred Care

At Knightingles, we believe that outstanding care begins with the individual. Person-centred care is all about focusing on the unique needs, preferences, and aspirations of the person, ensuring their voice and values guide every step of the journey.

We think of a person-centred care plan as a bespoke creation – thoughtfully tailored to reflect the individual it supports. It’is not just a plan, it is a personalised roadmap to deliver compassionate, empowering, and dynamic care.

Here’s what makes our approach to person-centred care exceptional:

Collaboration at the Heart

The individual (or their representative) plays an active role in shaping their care. They’re not just involved – they’re leading the way.

Every plan is as unique as the person it supports. From values and aspirations to lifestyle and family dynamics, we embrace what makes them who they are.

We see the world through their eyes, ensuring respect, empathy, and understanding are at the core of every interaction.

Life evolves, and so should care. Our plans are designed to be flexible, adapting to meet changing circumstances and needs.

Care plans aren’t static; they’re living documents. Regular reviews ensure they stay relevant and effective, with everyone involved contributing to the conversation.

Confidentiality is paramount. We uphold personal boundaries and build trust through discretion and integrity.

Every plan includes specific, agreed-upon goals with realistic timelines. Progress is tracked and celebrated, ensuring accountability and action.

Person-centred care is about fostering independence and maintaining dignity, helping individuals live life on their terms.

Delivering person-centred care isn’t about ticking boxes – it’s about crafting meaningful connections and bespoke solutions that celebrate the incredible individuals we support.

At Knightingles, we are passionate about providing exceptional care that enhances the lives of those we support. If you or a loved one require complex care in a domiciliary or live-in setting, please contact us to learn more about how we can help.
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CQC Reports

Knightingles Healthcare Bedfordshire Limited

Knightingles Healthcare Hertfordshire Limited

See What People Say About Us

Don’t just take our word for it—explore our testimonials.
The experiences of those we work with speak volumes about the quality and compassion of our care.

Swift and compassionate support in a time of crisis

Family member

I must thank you for your response in our hour of need. In a crisis one needs rapid and positive help, and that is what you supplied. Yesterday [carer’s name supplied] did very well in entering a new house at a time of crisis and looking after [supported person name supplied] for the day, picking up jobs and keeping the house in order.

Enjoyable work environment

Experienced and Knowledgeable Staff

I generally get to see the same people, which is beneficial because it allows me to build strong relationships and understand their needs better. Consistency is important in care, and seeing the same individuals regularly helps them feel more comfortable and secure, and it allows me to provide more personalised care.

Family member is very safe with the carers

Supported individual

Family member is very safe with the carers, they are all well trained and very pleasant. They always use their Personal Protective Equipment (PPE) and are very careful.

Staff have good knowledge

Professional

I have supported Knightingles Healthcare in the past with writing and reviewing PRN protocols for their service users. I was impressed at the way staff at Knightingles Healthcare asked for support when it was required, rather than trying to muddle their way through. I met with a staff member from Knightingles Healthcare on Teams and we wrote the PRN protocols together. The staff member had good knowledge of the service user and their preferences. I provided the clinical oversight. More recently, they have contacted me again to review the protocols, which I will be doing with staff in due course.

Work-life balance

Experienced and Knowledgeable Staff

Staffing levels are regularly reviewed to ensure they are adequate to meet the needs of the individuals we support. I have a manageable workload, which allows me time off to spend with my family.

I am very safe with them

Supported individual

I have 4 visits a day, always 2 staff and I know them well. They are trained, they know what to do and I am very safe with them.

A place to experience growth

Experienced and Knowledgeable Staff

I recently completed my Safeguarding refresher course, which I do on a yearly basis. Moreover, I attended a Safeguarding and Capacity training event in May 2024. I am working towards being the safeguarding champion.

It’s like having family around.

Supported individual

They always go that little bit extra and help me with things they don’t really need to as it’s not really part of their job. It’s like having family around.